I'm a regular reader of Brett Snyder's The Cranky Flier website/blog (http://crankyflier.com/). Brett, who became a travel agent at age 12, is an airline dork. His website/blog covers airline news in an informative and entertaining manner. He's scooped some big stories and has also gained the respect of major travel writers. The airlines, from legacy carriers to start-ups, take him seriously.
Now, Brett's created The Cranky Concierge, a travel program for frequent flyers where he and other airline folk look after your travel needs like a hotel concierge looks after the hotel VIPs. He'll plan your flights, monitor your itinerary, and assist with itinerary changes and assist with disputes. You pay by the ticket. http://crankyconcierge.com/
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